Account Manager

Contracting PLUS is growing and we are building our team of expert Account Managers.

We are Ireland’s largest provider of Umbrella Company and Limited Company Solutions, providing tax, accounting, and payroll support for Independent Professional Contractors.

About the role

We are currently seeking candidates for the position of Account Manager. This role is based in Cork and is part of the Account Manager Team. The Account Manager is an integral part of the company as they are the one point of contact to our customer and are their champion.

This is very much a client focused role with emphasis on providing excellent customer service. Part of our company ethos is engaging with our clients on the telephone so excellent communication skills are an absolute requirement.

Candidate will be performing the following duties

• One point of contact for all matters specific to the contractor
• Coordinate with various teams to facilitate customer need fulfilment
• Ensure the timely and successful delivery of customer service to the contractor
• Answering customer queries and building strong, long lasting relationships with them
• Providing advice on Salaries and Expenses
• Continuous assessment of the customer’s needs
• Identify areas of improvement or automation to deliver the highest quality service
• Help develop initiatives to increase customer satisfaction and retention

Requirements

• Minimum 3 years’ experience in Accounting essential
• Experience in Payroll essential
• Motivated and a self-starter with initiative and a strong emphasis on delivery and execution.
• Work well under pressure with excellent attention to detail and a high level of accuracy
• Flexible, creative and able to multi-task in a fast-paced environment
• Ability to work to deadlines
• Strong administration and organizational skills
• Calmly deal with customer complaints and issues
• Fluency in English with excellent communication skills, both written and verbal to focus on building relationships with clients.
• Have excellent people skills and intuitive to customer’s needs
• Acting as a client advocate with a focus on improving the customers experience

Compensation & Benefits

• Attractive salary package available based on relevant experience
• PRSA Pension Plan- a voluntary savings scheme is in place for those who wish to avail of it
• Good work/life balance
• Free Parking

Working Conditions

• Hybrid Working
• Flexible Working Hours
• Discretionary effort sometimes required to support business needs

Work Environment/Physical Demands

• General office environment
• Flexibility in working hours to support business needs

About Contracting PLUS

Contracting PLUS is an Irish-owned, customer-focused, and ambitious professional services company with offices in Dublin, Cork, London, and Mahe (India).

We provide accounting, tax, and financial advisory solutions to Independent Professional Contractors and self-employed individuals. We guide Contracting clients, the recruitment agencies who source them, and the companies who engage them, through all stages of the Contracting journey.

We make it easy to understand how to operate compliantly as a Contractor and pride ourselves on attracting individuals who naturally understand our focus on exceptional customer experience. We are driven by our desire to continue improving and enhancing our contractor services and support so that our clients are maximising each new Contracting opportunity.

We are the proud winners of the Employer of the Year and Best Use of Technology for End Client awards in the 2020 Irish Accountancy Awards.

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